Behavioral Measures Used to Evaluate Salespeople Include Assessments of a Salesperson's

question 308

Multiple Choice

Behavioral measures used to evaluate salespeople include assessments of a salesperson's __________, attention to customers, product knowledge, selling and communication skills, appearance, and professional demeanor.

• A)attitude
• B)patience
• C)intelligence
• D)personal values
• E)personal ethics

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Definitions:

Simultaneously

Occurring, operating, or done at the same time.

Centration

A cognitive development term referring to the tendency of children in the preoperational stage to focus on one aspect of a situation while neglecting others.

Piagetian Error

Mistakes made by children that reflect their stage of cognitive development, according to the theories of Jean Piaget; for example, misunderstanding conservation of quantity.

Object Permanence

The understanding that objects continue to exist even when they cannot be observed.