There Are Four Unique Elements to Services-Intangibility,inconsistency,inseparability,and Inventory-Which Are Referred

question 148

Multiple Choice

There are four unique elements to services-intangibility,inconsistency,inseparability,and inventory-which are referred to as the __________.

• A) service mix
• B) four I's of services
• C) service matrix
• D) span of services
• E) service continuum

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Definitions:

Language

A system of communication used by a particular country or community, consisting of written, spoken, and nonverbal elements.

Beliefs

The acceptance by the mind that something is true or real, often underpinned by an emotional or spiritual sense of certainty.

Reactions

The processes or actions that are a direct result of something else, typically involving a change or response.

Honor-Based

Pertaining to cultural systems where honor is a central value, affecting social status and family or community interactions.