As a Dimension of Service Quality, the Ability to Perform

question 177

Multiple Choice

As a dimension of service quality, the ability to perform the promised service dependably and accurately is referred to as

• A)responsiveness.
• B)competence.
• C)courtesy.
• D)empathy.
• E)reliability.

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Definitions:

Manufacturing Overhead

All indirect costs associated with the production process, including but not limited to salaries and utilities.

Workman's Compensation Insurance

Workman's Compensation Insurance is a form of insurance providing wage replacement and medical benefits to employees injured in the course of employment.

Factory Utilities

The costs of utilities used in a factory, such as electricity, gas, and water, that are necessary for production processes.

Glue

A substance used to bind materials together by surface attachment, widely used in various manufacturing and crafting applications.