The Dimension of Service Quality Called ________ Is the Ability

question 203

Multiple Choice

The dimension of service quality called ________ is the ability to perform the promised service dependably and accurately.

• A) reliability
• B) assurance
• C) accuracy
• D) responsiveness
• E) empathy

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Definitions:

Incremental Cash Flows

The additional cash flows from undertaking a project or investment.

NWC

Net Working Capital, which is calculated as current assets minus current liabilities, indicating the company's short-term financial health.

Sunk Cost

A cost that has already been incurred and cannot be recovered, which should not influence future decisions.

Incremental Cost

The additional cost that is incurred by producing one more unit of a good or service.