In Which of the Following Customer Relationship Groups Do Organizations

question 96

Multiple Choice

In which of the following customer relationship groups do organizations generally avoid investing?

• A) barnacles
• B) strangers
• C) butterflies
• D) true believers
• E) true friends

---

Definitions:

Distinctiveness

The quality or condition of being unique and different from other entities in identifiable ways.

Consistency

The quality of always acting or behaving in the same way, exhibiting uniformity in essential traits.

Consensus

A general agreement or the practice of developing such an agreement among the members of a group or community.

Frequency

The rate at which an event or occurrence happens within a given period of time.