Service Variability Means That ________

question 70

Multiple Choice

Service variability means that ________.

• A) the evaluation of services is subjective and changes from customer to customer
• B) service quality depends on when, where, and how they are provided
• C) services cannot be stored for later sale or use
• D) services cannot be seen, tasted, felt, heard, or smelled before they are bought
• E) services can be separated from their providers

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Definitions:

Sales Neutral

refers to a situation where the number of units sold does not significantly impact the financial metrics or strategy of a business.

Compensation

Payment or benefits provided to an employee or worker as remuneration for their services or work performed.

Aggressively

Acting with force or assertiveness to achieve an objective or goal, often without much regard for others.

HVAC

Stands for Heating, Ventilation, and Air Conditioning, a technology of indoor environmental comfort.