Which of the Following Is an Example of Channel Differentiation

question 58

Multiple Choice

Which of the following is an example of channel differentiation?

• A) Berry's has an intensive training program for its customer-facing employees, to ensure a consistent service standard.
• B) The Swan Hotels use a distinctive signature fragrance in all outlets so that customers can associate the fragrance with the hotel.
• C) JEK's sophisticated customer database allows the company to handle queries and product returns much faster than competitors.
• D) RTZ shifted its products from supermarket aisles to exclusive stores as it realized that customers were willing to pay more in stores.
• E) Hayley's found success by allowing buyers to customize the color and some features of its appliances before buying them.

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Definitions:

Physical Separation

The state of being apart from others in terms of geographical distance or physical space.

Romantic Relationships

Intimate associations between individuals characterized by love, attachment, and emotional bonding.

Sudden Death

Abrupt and unplanned ending of a relationship.

Bilateral Dissolution

Ending of a relationship by mutual agreement of both parties.