Gloria Goes to the Same Bagel Shop Every Morning Because

question 127

Multiple Choice

Gloria goes to the same bagel shop every morning because the workers there remember her name and know her order. They always make her feel welcome. The employees of this bagel shop excel at which of the following determinants of service quality?

• A) reliability
• B) responsiveness
• C) assurance
• D) empathy
• E) tangibles

Know the legal blood alcohol limit for individuals over 21 years of age.

Understand the effects of caffeine on the body.

Recognize aspects and consequences of substance misuse and abuse, including legal and street drugs.

Understand the long-term effects of marijuana use on health and behavior.

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Definitions:

Seminal Vesicles

glands in males that secrete fluid that partly composes the semen.

Prostate Gland

A gland in the male reproductive system that surrounds the neck of the bladder and urethra, producing a fluid that is a component of semen.

Epididymis

An elongated, twisted duct responsible for holding and transporting sperm from the testicles to the vas deferens.

Ductus Deferens

A muscular tube in the male reproductive system that carries sperm from the epididymis to the ejaculatory duct.