Unlike Physical Products, Services Cannot Be Seen, Tasted, Felt, Heard

question 55

Multiple Choice

Unlike physical products, services cannot be seen, tasted, felt, heard, or smelled before they are bought. This is known as the ________ aspect of services.

• A) inseparability
• B) intangibility
• C) variability
• D) perishability
• E) heterogeneity

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Definitions:

Double-blind Studies

Experimental procedures in which neither the participants nor the researchers know who is receiving a particular treatment, used to eliminate bias in research results.

Placebo Effect

The placebo effect refers to the phenomenon where individuals experience a perceived improvement in their condition or symptoms after receiving a treatment that has no therapeutic effect.

Drug Therapy Outcomes

The results or effects of using pharmacological treatments to address diseases or conditions, evaluating the efficacy and safety of the medication.

Mental Hospitals

Health facilities specially designed for the treatment and care of individuals with psychiatric disorders, providing a range of mental health services.