The Practice of Using Call Centers, Where Employees Receive Calls

question 145

Multiple Choice

The practice of using call centers, where employees receive calls from customers and provide service by taking orders and answering queries, is called ________.

• A) customer response marketing
• B) guerilla marketing
• C) rective marketing
• D) internal marketing
• E) inbound telemarketing

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Definitions:

Sickle Cell Anemia

A genetic blood disorder characterized by red blood cells that assume an abnormal, rigid, sickle shape, leading to various complications like pain and anemia.

Hydrophobic

Pertaining to molecules or parts of molecules that repel water, often non-polar substances that do not readily dissolve in water.

Quaternary

Relating to the most recent period of the geological time scale, which follows the Tertiary period and encompasses the current time.

Hemoglobin

A molecule found in red blood cells responsible for transporting oxygen from the lungs to the tissues throughout the body and bringing carbon dioxide from those tissues back to the lungs.