In the Modern Customer-Oriented Organizational Chart, Which of the Following

question 136

Multiple Choice

In the modern customer-oriented organizational chart, which of the following is considered to be at the top of the organizational pyramid?

• A) sales
• B) top management
• C) front-line people
• D) customers
• E) middle management

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Definitions:

Compliance

The act of adhering to laws, regulations, standards, and ethical practices applicable to an organization or activity.

Glass Ceiling

An invisible barrier that limits the advancement of certain groups, particularly women and minorities, within a corporate hierarchy.

Employee Referrals

A hiring method where existing employees recommend candidates for open positions within the organization, often rewarded with bonuses.

Executive Search Firms

Companies specializing in recruiting high-level executives and professionals for other companies and organizations.