With Respect to Loyalty Status, If a Consumer Is Loyal

question 43

True/False

With respect to loyalty status, if a consumer is loyal to two or three brands, he or she is called shifting loyal.

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Definitions:

Job Burnout

Refers to a sense of mental exhaustion that accompanies long-term job stress, excessive workloads, and reduced feelings of control; relatively frequent in professions that are interpersonally demanding and whose demands may exceed workers’ coping skills.

Social Support

The provision of emotional, informational, or material assistance from individuals or groups, contributing to a person's well-being.

Legal Assistant

A professional who supports lawyers by conducting legal research, drafting documents, and managing files, also known as a paralegal.

Self-Esteem

The emotional evaluation of one’s own worth.