Product Quality Is Harder to Define and Judge Than Service

question 78

True/False

Product quality is harder to define and judge than service quality.

Recognize the impact of law on international leasing agreements.

Understand conditions under which landlords and tenants may terminate the lease early.

Identify landlord and tenant responsibilities for maintenance and repairs in leased properties.

Identify landlord and tenant responsibilities in a rental agreement or lease.

---

Definitions:

Permanent

Describes something that lasts indefinitely without significant change or end.

Fundamental Attribution Error

In explaining other people’s behavior, the tendency to overemphasize personality traits and underestimate situations.

Actor/Observer Bias

is the tendency to attribute one's own actions to external causes while attributing other people's behaviors to internal causes.

Self-Fulfilling Prophecy

People’s tendency to behave in ways that confirm their own expectations or other people’s expectations.