Customer Relationship Management (CRM) Helps ________

question 150

Multiple Choice

Customer relationship management (CRM) helps ________.

• A) firms monitor and minimize employee turnover
• B) customers manage information about different sellers in the market
• C) firms manage customer touch points to maximize customer loyalty
• D) customers locate the best deals in the market
• E) firms create artificial demand in the market

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Definitions:

Anticholinergics

A class of drugs that block the action of acetylcholine in the brain, used to treat various medical conditions.

Antidopamines

Substances that block the action of dopamine, a neurotransmitter involved in movement, motivation, and pleasure.

Antihistamines

Medications that block the action of histamine, a substance in the body that causes allergic symptoms like itching, sneezing, and runny nose.

Cholesteatoma

An abnormal, noncancerous skin growth in the middle ear or mastoid region, which can erode bones of the middle ear.