How Can a Routine,positive Message Be Used as a Resale

question 103

Multiple Choice

How can a routine,positive message be used as a resale message when writing to a customer?

• A)By acknowledging the order
• B)By writing a short and specific message
• C)By minimizing negative information
• D)By using an indirect approach
• E)By reinforcing the wisdom of a purchase selection

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Definitions:

Executive

A high-ranking official or administrator within an organization, often responsible for making significant decisions and policies.

Liable for Payment

Being legally responsible for covering a debt or financial obligation.

Forged Signature

A signature that has been illegally copied or fabricated without the authorized person's consent.

Checking Account

A bank account from which withdrawals can be made using checks, ATMs, or debit cards, often without restrictions.