Negative Messages About Business Transactions Are Designed to

question 9

Multiple Choice

Negative messages about business transactions are designed to

• A)confirm the customer's expectations.
• B)explain how you plan to resolve the situation.
• C)show the audience that whatever has happened,your company is not at fault.
• D)let the audience know which of your employees caused the problem.
• E)show the audience other goods or services your organization can provide.

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Definitions:

Equipment

Durable assets used in the operation of a business, not intended for sale, that are used over time.

Journal Entry

A record in accounting that represents a transaction in the books of account, consisting of debits and credits.

Prepaid Rent

An asset account on the balance sheet representing rent payments made in advance of the rental period.

Adjusting Entry

A journal entry made in accounting records at the end of an accounting period to allocate income and expenditure to the appropriate periods.