Capitalizing on the Customer's Complaints About the Previous Detergents She

question 7

Multiple Choice

Capitalizing on the customer's complaints about the previous detergents she has used, Sheila, a salesperson, explains to the customer why her company's detergent Swish is better and how it can be a one-stop solution for everyday washing. In which of the following steps of the selling process is Sheila?

• A) follow-up
• B) handling objections
• C) preapproach
• D) presentation
• E) prospecting

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Definitions:

Work in Process

Inventory in various stages of production but not yet completed, representing the costs of materials, labor, and overhead invested in unfinished goods.

Value Chain

Value Chain is a model that outlines the full range of activities required to create a product or service, from initial conception through to the final sale.

Inventory Accounts

Inventory accounts are accounting records that track the quantity and value of products a company holds for sale.

Raw Materials

Basic materials or substances used in the production or manufacturing process to create finished goods.