Of the Several Determinants of Service Quality, Access Is the One

question 70

True/False

Of the several determinants of service quality, access is the one that relates to keeping customers informed in language they can understand.

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Definitions:

Monozygotic Twins

Monozygotic twins are also known as identical twins, arising from a single fertilized egg that splits and develops into two individuals with identical genetic information.

Peer Groups

Social groups of individuals of similar age, status, or interest that significantly influence the behaviors and attitudes of their members.

Socialize

The process by which individuals learn and acquire the norms, values, behaviors, and social skills appropriate to their society.

Macrosystem

refers to the cultural, social, economic, and political conditions and organizations that influence an individual's development in a sociocultural context.