Of the Several Determinants of Service Quality, Access Is the One

question 70

True/False

Of the several determinants of service quality, access is the one that relates to keeping customers informed in language they can understand.

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Definitions:

Flexibility

The quality of being adaptable or variable in response to changing conditions or circumstances.

Empowered

Having the authority, confidence, and freedom to make decisions or take actions autonomously, often aimed at self-improvement or achieving specific goals.

Decentralization

The transfer of control and decision-making from a centralized entity to multiple lower-level entities, promoting autonomy and local decision-making.

Globalization

The integration of economy, trade, and finance on an international scale.