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Australia is an egalitarian society;there is no real class system.
Support Processes
Support processes are the administrative and facility-related activities in an organization that assist in the production of goods or delivery of services but are not directly involved in the primary operations.
Value Chain
A model that describes the full range of activities required to create a product or service, from conception through the different phases of production to eventual delivery to the consumer.
Mass Services
Services provided to a large number of customers with standardized processes, often seen in the banking and retail sectors.
High Contact Time
Situations where there is extensive interaction or engagement over a period between two parties, such as in education or customer service.
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