The Qualities That Buyers Value Most in Salespeople Include Empathy,honesty,dependability,thoroughness,follow-Through

question 138

Multiple Choice

The qualities that buyers value most in salespeople include empathy,honesty,dependability,thoroughness,follow-through and ________.

• A)good listening
• B)good presenting
• C)sympathy
• D)caring
• E)candour

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Definitions:

Group Process

The sequence of dynamic interactions and developments that occur within a group setting over time.

Group Development

The phases or stages a group goes through as it forms, progresses, and possibly disbands, including forming, storming, norming, performing, and adjourning.

Cognitive Needs

Psychological requirements related to knowledge, understanding, and intellectual growth.

Formal Group

A group formed with a specific structure and objective, often within organizational contexts, such as committees or work teams.