Three Broad Categories of Definitions of Quality Are

question 69

Multiple Choice

Three broad categories of definitions of quality are:

• A) product quality, service quality, and organizational quality.
• B) user based, manufacturing based, and product based.
• C) internal, external, and prevention.
• D) low-cost, response, and differentiation.
• E) Pareto, Shewhart, and Deming.

Understand how sales approaches can be adapted based on salesperson experience and the specific sales context.

Comprehend the role of customer feedback and response in shaping the course of a sales interaction.

Learn strategies for dealing with both positive and negative responses to sales questions and how to progress the sales dialogue.

Identify and distinguish between different types of questions in sales, such as direct, nondirective, rephrasing, and redirect questions.

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Definitions:

Capital

Financial assets or the financial value of assets, such as cash and goods, used by an organization to fund its operations and grow.

Revenue Account

An account that records the income generated from selling goods or providing services, which contributes to a company's gross income.

Income Summary

An account used during the closing process to summarize the year's revenues and expenses before determining and transferring the period's net income or loss to owner's equity.

Closing Entries

Journal entries made at the end of an accounting period to transfer the balances of temporary accounts to permanent accounts.