Travis Saw a Television Advertisement in Which a New Long-Distance

question 184

Multiple Choice

Travis saw a television advertisement in which a new long-distance telephone service provider showed a vignette of pleasant family scenes while some relaxing music played in the background.Later,when Travis is asked about this particular long-distance service provider,he has a positive attitude toward their service,even though he actually uses a different long-distance service.Travis's attitude appears to have developed through the process of

• A) cognitive dissonance.
• B) classical conditioning.
• C) observational learning.
• D) operant conditioning.

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Definitions:

Stakeholder Social Responsibility

An organizational approach that considers the impacts of its decisions and activities on all stakeholders, including employees, customers, communities, and the environment.

Managerial Policies

Guidelines, rules, and procedures set by management to govern actions and decision-making within an organization, aiming to achieve its objectives efficiently.

Whistleblowing

The act of exposing any kind of information or activity that is deemed illegal, unethical, or not correct within an organization by someone who is a part of that organization.

Leadership

The ability to influence others to work toward the goals of an organization.