Which of the Following Is Accurate Regarding the Impact of Technology

question 66

Multiple Choice

Which of the following is accurate regarding the impact of technology on customer relationship management?

• A) Buyers can place orders without the salesperson's involvement.
• B) Buyers may have continuous real-time access to the selling organization.
• C) Salespeople are more readily able to analyze customer information.
• D) Salespeople have more timely, and perhaps expanded, access to their companies records and interactions (e.g., customer service, order fulfillment, etc,) concerning their customers.
• E) All of the above are accurate.

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Definitions:

Average Amount

A measure obtained by dividing the sum of a set of values by the number of values in the set, often used in financial analysis.

Average Daily Receipts

Represents the average amount of gross income or revenue that a business receives on a daily basis, typically calculated over a set period.

Collection Delay

The time period between when a check is deposited and when the funds become available in the account, affecting cash flow management.

Customers

Individuals or organizations that purchase goods or services from a business.