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Q20: _telemarketing is a source of locating prospects
Q23: The final step of the complaint handling
Q39: Suppose you're working as a salesperson and
Q63: Features provide benefits, and benefits address buying
Q71: After explaining the sales aid to a
Q81: One of the reasons (provided the text)
Q82: _ is a way to build on
Q105: Tracy is a salesperson for XYZ Computer
Q105: Which of the following statements about the
Q129: Needs that reflect the desire for feelings