What Is Another Name for Customer-Linked Operational Measures That Would

question 23

Short Answer

What is another name for customer-linked operational measures that would be used in a balanced performance scorecard?

---

Definitions:

Independent Variables

Variables in an experiment or regression that are manipulated or categorized to determine their effect on dependent variables.

Multiple Regression Model

A statistical technique that models the relationship between a single dependent variable and two or more independent variables, allowing for predictions of the dependent from the independents.

Analysis Of Variance

A statistical method used to compare the means of three or more samples to understand if at least one of the sample means is significantly different from the others.

Regression Output

The results of a regression analysis, typically including estimates of the intercept, slope coefficients, standard errors, and measures of model fit such as R-squared.