Offering Choices to the Customer Is a Strategy For

question 39

Multiple Choice

Offering choices to the customer is a strategy for:

• A) Avoiding the perception of service inconsistency
• B) Managing service promises
• C) Managing customer expectations
• D) Managing horizontal communications
• E) Improving customer education

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Definitions:

Diminishing Returns

A principle which states that as more units of a variable input (like labor) are added to fixed inputs (like capital), the additional output from each new unit of input will eventually decrease.

Wage Rates

The fixed amount of compensation paid to employees for their labor, typically measured per hour or piece.

Economy's Rate of Growth

The steady increase in the gross domestic product (GDP) or gross national product (GNP) of an economy over time, indicating economic expansion.