If a Company's Goal Is to Deliver Service Greater Than

question 41

True/False

If a company's goal is to deliver service greater than or equal to what was promised, it should avoid offering service guarantees.

---

Definitions:

Recruitment

Recruitment is the process of identifying, attracting, interviewing, selecting, and hiring employees to fill job vacancies within an organization.

Selection

The process of choosing individuals to hire from a pool of qualified job applicants.

Human Capital

The collective skills, knowledge, and abilities of an organization's workforce, which can be leveraged to achieve its goals.

Organizational Performance

Measures how effectively and efficiently an organization achieves its goals and meets its objectives.