Which of the Following Factors in Managing Demand and Capacity

question 14

Multiple Choice

Which of the following factors in managing demand and capacity does NOT lead to provider gap 3,failure to deliver what was designed and specified?

• A) Lack of communication between contact personnel and company management
• B) Under use of service capacity
• C) Failure to smooth the peaks and valleys of demand
• D) Overuse of service capacity
• E) The attraction of an inappropriate customer mix in an effort to build demand

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Definitions:

Experimenter Biasing

Refers to a situation in research where the expectations or preferences of the researcher inadvertently influence the participants or the results of the study.

Demand Characteristics

Subtle cues or signals in an experimental environment that influence the participants' behavior or responses.

Deception

The act of causing someone to accept as true or valid what is false or invalid.

Psychological Experiment

A research method involving the manipulation of variables to study cause and effect relationships in behavior and mental processes.