Discover Card Has an Automated Inquiry System That Enables Card

question 63

Multiple Choice

Discover Card has an automated inquiry system that enables card members to obtain their current balance, available credit and payment information via telephone without speaking to an account representative. By increasing customer participation in the service process with its automated inquiry system, Discover Card is:

• A) Recruiting customers
• B) Positioning customers
• C) Managing the customer mix
• D) Defining customers' jobs
• E) Educating customers

---

Definitions:

Methylphenidate

A central nervous system stimulant medication commonly used to treat Attention Deficit Hyperactivity Disorder (ADHD) and certain sleep disorders.

Nervousness

The feeling of being anxious, tense, or worried, often in anticipation of an event or in response to a stressful situation.

Daytime Sleepiness

A condition characterized by feeling unusually sleepy during the day, which can be a symptom of sleep disorders or other health issues.

Extrapyramidal Effects

Side effects caused by certain medications, affecting movement control, such as tremors or stiffness, not involving the pyramidal tracts.