Continental Airlines Has Installed Automated Ticket Machines in Its Major

question 17

Multiple Choice

Continental Airlines has installed automated ticket machines in its major airport terminals that enable passengers to purchase tickets,obtain boarding passes,and get seat assignments by inserting a credit card into the machine.A passenger using a Continental Airlines' automated ticket machine is playing the role of a:

• A) Customer mix manager
• B) Competitor
• C) Productive resource
• D) Contributor to quality and satisfaction
• E) Recruiter

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Definitions:

Universal Truth

A fundamental principle or fact that is valid at all times and in all places.

Scientific Method

A systematic and logical approach to discovering how things in the universe work, involving observation, hypothesis, experimentation, and conclusion.

Method of Authority

The acceptance of information or knowledge based on the credibility or expertise of the source, rather than on empirical evidence.

A Priori Method

An approach that derives conclusions through logical reasoning rather than from empirical observation, often used in philosophy and theoretical sciences.