Two Major Types of Formal Customer-Defined Service Standards Can Be

question 40

Short Answer

Two major types of formal customer-defined service standards can be distinguished. What kind of a customer-defined standard is the following: "Leave no customer on hold for longer than five minutes"?

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Definitions:

Listening Process

The active engagement in hearing and attempting to comprehend and interpret the messages communicated by others.

Proxemics

The study of how humans use space and distance as a means of nonverbal communication.

Chronemics

The study of how time is used in communication and how it affects interactions.

Haptics

The study and use of touch as a means of communication, including gestures, body language, and the texture of materials.