During Two-Day Orientation and Extensive On-The-Job Training,each Ritz-Carlton Hotel Employee

question 5

Multiple Choice

During two-day orientation and extensive on-the-job training,each Ritz-Carlton Hotel employee learns the Ritz-Carlton Gold Standards,which contain a credo,20 basics of service,knowledge of one's work area,answering the telephone with a smile,wearing immaculate uniforms and the three steps of service.The three steps of service are comprised of a warm and sincere greeting,anticipation and compliance with guests' needs and a fond farewell using the guest's name,if possible.The Ritz-Carlton Hotel is using which of the following human resource strategies?

• A) Hiring the right people
• B) Providing needed support systems
• C) Eliminating employee churn
• D) Developing people to deliver service quality
• E) Creating supportive servicescapes

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Definitions:

Aromatic

Refers to organic compounds containing one or more benzene rings or similar ring structures, characterized by their stability and unique chemical properties.

Antiaromatic

Compounds that have conjugated pi systems but do not obey Huckel's rule, leading to instability.

Nonaromatic

A term describing organic compounds that do not contain a conjugated system of pi electrons in a ring, thus not meeting the criteria for aromaticity.

Aromatic

Refers to compounds that contain a ring of continuously overlapping p-orbitals, displaying enhanced stability as seen in benzene.