AT&T Universal Card Services (USC) Gives Its Employees the Right

question 10

Multiple Choice

AT&T Universal Card Services (USC) gives its employees the right to grant credit lines to customers and adjust customers' bills without management approval. By giving its employees the authority to make decisions that will benefit its customers, USC is:

• A) Including employees in the company's vision
• B) Empowering employees
• C) Measuring and rewarding strong service performers
• D) Promoting teamwork
• E) Enveloping service-oriented internal processes

---

Definitions:

Brachial Plexus

A network of nerves originating from the spinal cord, passing through the neck and axilla, and innervating the arm.

Meningeal Membranes

The three layers of protective tissues that cover the brain and spinal cord, including the dura mater, arachnoid mater, and pia mater.

Pia Mater

The delicate innermost layer of the meninges, the membranes surrounding the brain and spinal cord.

Arachnoid Mater

The arachnoid mater is a delicate, web-like layer of the meninges located between the dura mater and the pia mater, surrounding the brain and spinal cord.