Which of the Following Is NOT a Soft Customer-Defined Standard

question 25

Multiple Choice

Which of the following is NOT a soft customer-defined standard?

• A) Uniforms are to be immaculate
• B) Avoid other tasks while on the telephone with customers
• C) Orders delivered when promised
• D) Thank the customer at the end of the call
• E) Listen to customers attentively

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Definitions:

Shame

Shame is a powerful, complex emotion that stems from a sense of failure or inadequacy and can significantly impact an individual's self-esteem and social interactions.

Sadness

An emotional state characterized by feelings of disappointment, grief, or hopelessness, often triggered by upsetting experiences.

Misattribution of Arousal

A psychological phenomenon where a person incorrectly attributes the source of their emotional or physical arousal to the wrong cause.

Two-factor

A concept or phenomenon that involves two distinct factors, components, or conditions for its occurrence or explanation.