The Receptionist at Dr

question 42

Multiple Choice

The receptionist at Dr. Smith's office is shut off from the waiting area by a glass partition. She opens a small door to communicate with patients. At times, it is difficult to get her attention. In this example, the servicescape plays a role as a negative.

• A) Package
• B) Facilitator
• C) Differentiator
• D) Boundary spanner
• E) Socializer

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Definitions:

Delusions

False beliefs held with strong conviction despite superior evidence to the contrary, often found in psychological conditions.

Obsessions

Persistent, unwanted thoughts that cause distress or anxiety.

Hallucinations

Conscious awareness of sensing something that isn't externally present, giving the impression of reality.

Compulsions

Repetitive behaviors or mental acts that a person feels driven to perform in response to an obsession or according to rules that must be rigidly applied.