Standardization of Services Occurs Through

question 5

Multiple Choice

Standardization of services occurs through:

• A) Substitution of technology for personal contact and human effort
• B) Organizational flattening
• C) Employee encroachment
• D) Division of labor and specialization
• E) Autonomous management

---

Definitions:

Operating Cash Flow

Cash generated by a company’s normal business operations.

Fixed Costs

Fixed outgoings that are unaffected by production or sales volumes, such as renting costs, salary payments, and insurance expenses.

Depreciation

The systematic allocation of the cost of a tangible asset over its useful life, reflecting its consumption, wear and tear, or obsolescence.

Scenario Analysis

This method involves evaluating potential future scenarios to understand how varying conditions can influence business operations or investment outcomes.