Which of the Following Statements About Service Standardization and Employee

question 16

Multiple Choice

Which of the following statements about service standardization and employee empowerment is true?

• A) For every service standardized,some degree of employee empowerment is always eliminated
• B) Any service standardization makes employee empowerment impossible
• C) Service standardization is not necessary when the organization empowers its employees
• D) The use of service standardization is compatible with employee empowerment
• E) There is no overlapping relationship between service standardization and employee empowerment