The Boston Symphony Orchestra Wanted to Determine Why Its Number

question 69

Multiple Choice

The Boston Symphony Orchestra wanted to determine why its number of season ticket holders was declining. It asked patrons not only about the concerts themselves but also about each step in the purchasing process. As a result of customer input, it greatly simplified its online ticket sales site and season ticket sales have increased. Customers' request for a simplified web site where tickets could be easily purchased is an example of a(n) _____ that is relevant to customer-defined standards.

• A) Attribute
• B) Behavior and action
• C) General concept
• D) Measure
• E) Value dimension

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Definitions:

Intel Chipsets

Integrated circuits designed by Intel that are used to communicate and manage the flow of data between the processor and other components within a computer.

MS-DOS

Microsoft Disk Operating System, an operating system for x86-based personal computers mostly used during the 1980s and early 1990s.

Computer Language

A set of instructions and syntax used to create programs that enable computers to perform specific tasks.

Compiler

A program that translates code written in a high-level programming language into machine language so that a computer can understand and execute it.