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"Decreasing the number of complaints" is an effective customer-defined service standard.
Erik Erikson's Theory
A psychoanalytic theory of human development that outlines eight stages of psychosocial development from infancy to adulthood.
Psychological Development
Refers to the changes in cognitive, emotional, and social capabilities and behaviors across the lifespan.
Inevitable Crises
Situations that are bound to occur and are often seen as turning points or periods of significant change.
Menarche
The onset of menstruation during puberty.
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