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A Janitorial Service Has Developed a Revolutionary New Process for Cleaning

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Essay

A janitorial service has developed a revolutionary new process for cleaning buildings after flooding. What should be the two primary objectives of the service provider as it enters the commercialization stage of the new-service development process?


Definitions:

Revenue Centre Manager

An individual responsible for generating revenue within a particular segment or area of a business, focusing on sales and marketing efforts.

Goal Congruence

The alignment of individual objectives and organizational goals to ensure that all efforts contribute to the overall success.

Decision Making

The cognitive process of selecting a course of action from among multiple alternatives, often involving aspects of psychology, economics, and management.

Planning and Control

Planning and Control encompass the processes used by management to set goals, implement strategies, and ensure the organization's resources are used effectively and efficiently to achieve them.

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