When Jessie Wanted to Talk to a Therapist to Learn

question 29

Short Answer

When Jessie wanted to talk to a therapist to learn how she could improve her relationship with her mother, she went to HYPERLINK "http://www.here2listen.com/" www.here2listen.com, an online counseling service that charges $1 per minute of counseling. The therapist she communicated with online is an example of a(n) _____ in the service blueprints for the web site.
A. Customer action
B. Onstage contact employee action
C. Backstage contact employee action
D. Support process
E. Audience action

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Definitions:

Interchange

The act of (or a place designed for) exchanging things, ideas, or communications between people or groups.

Organizational Compatibility

The degree to which an individual's values, goals, and behaviors align with the culture, values, and objectives of an organization.

Homophily

The tendency for individuals to associate and bond with similar others, often summarized as "like attracts like."

Structured Compatibility

The degree to which systems, processes, or entities are designed to match or work together in a harmonious manner.