The Empowerment of Employees Makes Which of the Following Service

question 68

Multiple Choice

The empowerment of employees makes which of the following service recovery strategies easier to implement?

• A) Make the service fail safe
• B) Learn from lost customers
• C) Treat customers fairly
• D) Encourage and track complaints
• E) Act quickly

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Definitions:

Net Losses

The amount by which a company's expenses exceed its revenues over a specific period, indicating a financial loss.

Par Value

The nominal or face value of a bond, share of stock, or coupon as stated by the issuer.