Which of the Following Is the BEST Example of Procedural

question 49

Multiple Choice

Which of the following is the BEST example of procedural fairness?

• A) The restaurant charged the man for two meals when he sent back his overcooked steak and demanded one cooked correctly
• B) Miriam decided the missing button was not important enough to make another trip to the cleaners and complain
• C) When Tia walked into the salon and asked to have her hair cut, the receptionist pointed to the sign that read, "To keep from inconveniencing our customers, this hair salon will not fix the hair of anyone who does not have an appointment"
• D) The small movie theater gave all patrons two-free movie tickets for the night of their choice when the movie projector broke half way through showing the newest Brad Pitt movie
• E) The hotel refused to help a man find a room for the night when he missed his scheduled flight

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Definitions:

Mechanistic Structure

An organizational structure characterized by rigid procedures, fixed duties, and a clear hierarchy of authority.

Decentralized

The distribution of administrative powers or functions across a wide range of authorities or locations rather than being concentrated in one.

Span of Control

Refers to the number of subordinates or direct reports that a manager or supervisor can effectively oversee.

Formalized

The process of defining, establishing, and enforcing rules, procedures, and standards within an organization or system.