Examlex
What does the text state is another appropriate name for a service encounter?
Self-Coherence
The concept of how consistent an individual's identity, thoughts, and values are over time and across situations.
Self-Efficacy
A person's confidence in their ability to carry out actions required to achieve certain performance goals.
Shaping
A method of positive reinforcement in psychology used to teach new behaviors by systematically reinforcing successive approximations to the desired behavior.
Secondary Conditioning
A process in classical conditioning where a stimulus that becomes a conditioned stimulus through association with another conditioned stimulus elicits the same conditioned response.
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