Research Indicates That If an Individual Has to Wait Longer

question 60

Multiple Choice

Research indicates that if an individual has to wait longer than eight seconds for an Internet site to download, then he or she will likely abandon plans to visit the site and move on to another site. In which of the service quality dimension that are used to evaluate web sites would a site be deficient if it took longer than eight seconds to download?

• A) Assurance
• B) Reliability
• C) Fulfillment
• D) Empathy
• E) Efficiency

---

Definitions:

Impulsive Behaviors

Actions performed with little or no forethought, reflection, or consideration of the consequences.

Borderline Personality Disorder

A psychiatric disorder involving inconsistent feelings, behaviors, and interactions with others.

Dialectical Behavior Therapy

A type of cognitive-behavioral therapy aimed at teaching skills in mindfulness, distress tolerance, emotional regulation, and interpersonal effectiveness.

Antidepressants

Medications used to treat depression and other mental health conditions by regulating neurotransmitter levels in the brain.