A(n)_____ Expectation Occurs When Customer Expectations Are Driven by Another

question 40

Multiple Choice

A(n) _____ expectation occurs when customer expectations are driven by another person or group of people.

• A) Derived service
• B) Other-self
• C) Dyadic
• D) Service-vision
• E) Shared

---

Definitions:

Stress Coping

Strategies or methods employed by individuals to manage and mitigate stress and its effects on their well-being.

Self-Esteem

A measure of how much you value and respect yourself.

Self-Affirming Thinking

Involves positive self-talk and affirmations that bolster an individual's confidence and self-esteem, countering negative thoughts and beliefs.

Unconditional Positive Regard

An attitude of total acceptance and support towards another person, regardless of their actions or feelings.