When Is a Customer for a Janitorial Service Most Likely

question 67

Essay

When is a customer for a janitorial service most likely to notice the cleaning done by the service and make some comment about it?

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Definitions:

Social Learning Theory

Posits that people learn attitudes, beliefs, and behaviors through social interaction.

Gender Roles

Social and behavioral norms that are considered appropriate for individuals based on their observed or perceived sex.

Reinforcement

In psychology, a process by which a behavior is strengthened, making it more likely to occur again in the future, often through positive or negative stimuli.

Imitation

The action of using someone or something as a model and copying their behavior, actions, or characteristics.