Using the Drama Metaphor, Service Actors Need Three Characteristics to Create

question 63

Multiple Choice

Using the drama metaphor, service actors need three characteristics to create the impression on customers. These three characteristics are:

• A) Loyalty, discipline and circumspection
• B) Talent, creativity and ingenuity
• C) Autonomy, self-interest and empathy
• D) Relevance, flexibility and responsibility
• E) Empathy, creativity and autonomy

Recognize the importance of kinship and familial roles in different cultures.

Understand the challenges faced by minority families, including racism and economic disparity.

Grasp the significance of cultural values and socialization practices within diverse families.

Identify the names and functions of different heart valves.

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Definitions:

Assets

Economic resources owned or controlled by a business or an individual which are expected to produce future benefit.