Jiffy Lube, a Franchiser of 10-Minute Oft and Lubrication Services

question 69

Multiple Choice

Jiffy Lube, a franchiser of 10-minute oft and lubrication services, has been plagued by a lack of consistency across franchise outlets. The lack of consistency has resulted from Jiffy Lube's failure to require franchisees to adhere to common service standards as it rapidly expanded its franchise business across the U.S. Jiffy Lube's failure to require franchisees to adhere to common service standards has led to provider _____ of the gaps model of service quality.

• A) Gap 1
• B) Gap 2
• C) Gap 3
• D) Gap 4

---

Definitions:

Perceived Pros

The benefits or positive aspects of a situation or decision as understood or interpreted by an individual.

Changing

The process of making or becoming different, often involving the adoption of new habits, perspectives, or behaviors.

Behavior Change

A process through which individuals modify their actions or reactions to achieve a specific health, social, or personal goal.

Intervention Strategy

A planned set of actions aimed at influencing change in individuals or systems, often used in health, education, and social policy.