Extron Electronics Sells Coaxial Cables for Connecting Computers to All

question 9

Multiple Choice

Extron Electronics sells coaxial cables for connecting computers to all types of peripheral devices like printers, modems and fax machines. For the benefit of its customers, Extron provides a laminated card with pictures of all the possible cable connections that a customer could need. With this card, a customer can order from one to any number of connectors with as many feet of cable as is needed. Orders can be placed using a toll-free number, a fax number or an e-mail address. Company reps are also available 24-hours a day in case the customer is not sure which drawing on the card matches his or her needs. By integrating its services marketing communications, Extron is closing provider _____ of the gaps model of service quality.

• A) Gap 1
• B) Gap 2
• C) Gap 3
• D) Gap 4

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Definitions:

Verbal Comprehension

The ability to understand words, sentences, and paragraphs in spoken (oral) language.

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An author and innovator best known for his work on creativity.

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Psychological barriers or self-imposed limitations that prevent individuals from thinking creatively or achieving their full potential.

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Focusing on realistic and sensible approaches to solving problems or making decisions.